Protocol worksheet

A fillable version of the sociotechnical protocol, same thirteen questions, nothing added. Nothing you type here is saved or sent anywhere; the answers live in this browser tab and disappear when you close it, so copy the result when you are done and paste it into your notes, a Problem Inventory entry, or a draft.

Side A, interrogating any technology

These are often different, and the gap is where trouble lives.

A benefits portal that assumes a smartphone, a fixed address, and fluent English has already chosen its users.

In MiDAS, the state made the error and the claimant did the paperwork.

Side B, conditions of success

Run Side B on everything, including the failures; a failure's Side B tells you what was missing.

Advising at the end is not the same as deciding at the start.

Vendor metrics are marketing until someone independent checks.

Copy the result

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